Terms and Conditions, Delivery Conditions and Returns Policy

 

Parrini Distribution – hereinafter referred to as “Parrini” – is a limited company with UEC 1196-4021-4268-0593. We trade from our premises situated at Central Business Centre, Triq Is-Soll, 56 Santa Venera. Parrini are now offering its products for sale through its website – referred to as “The Site” and use of the Site is subject to Parrini’ “Terms of Use” and “Trading Terms” set out below which together form the “Terms and Conditions”. By using the Site, you will be accepting without limitation or qualification these Terms and Conditions. Should you disagree with these Terms and Conditions please discontinue immediately the use of this Site. Parrini is committed to protecting your privacy – Please read through our Privacy Policy listed with these terms. Parrini reserves the right to update the Terms and Conditions of this Site at any time. Access to any update will be listed on the new Terms and Conditions on the Site’s home page. The new Terms and Conditions will take immediate effect and will govern all transactions with Parrini through the use of the Site. Should you disagree with the new Terms and Conditions please discontinue immediately the use of the Site. Parrini reserves the right to suspend or cancel a customer’s access to any or all of the services provided by Parrini should it result that the account has been inappropriately used. You also have the right to request the blocking or erasure of data that has been processed unlawfully. The customer’s statutory rights are not affected by these Terms and Conditions. Customers may request deletion of their account by sending an email addressed to office@parrinidistribution.com.

Sales Policy

 

Preventing Underage Purchases of Alcoholic Beverages. 

• Purchases of alcoholic beverages by anyone below the age of 17 years are strictly not allowed. 
• When creating an account, Customers will be asked to provide a valid date of birth to verify their age. 
• All deliveries require an adult’s signature. 

 

Age Restrictions

 

It is an offense to attempt to buy a product if you are under the required age. The offense applies also to any third party attempting to purchase any product on behalf of an under-aged Site user.  

Customers placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and use the specified product so ordered. Any customer ordering a product to be delivered to a third party will be accepting the responsibility that the intended recipient of the order is of the appropriate age to receive and use the product so ordered. Parrini reserves the right not to supply any age-restricted product where we reasonably believe that a customer is below the relevant minimum age.

Payments

 

Payments for online purchases need to be finalized by either one of the following methods:

 

Enter payment methods

 

Transaction processing explained:

 

1. Upon confirmation of your order, a Pre-Authorisation of the total amount of your Order Summary is put on hold in your account. It is important to point out that this pre-authorization is NOT a transaction but merely an authorization for the funds. These funds are frozen i.e. put on hold by the card issuer for a short period, this however will never be withdrawn from your account.  
2.  Upon closing your order, you will receive your receipt the amount on the receipt is withdrawn as a transaction from your account. Please note that there might be a slight discrepancy between these 2 figures due to weighted items in your order and/or replacement items.

 

Please note that in a small number of cases, some card issuers may hold the full pre-authorization amount for an extended period of time (usually 3-10 days). These funds will NOT be taken from your account and are not held by Parrini. 

 In the case of third-party card companies for example Revolut, please note that it can take from 7 to 10 days for the transactions to be reconciled and cleared. The timing may differ as it depends on the issuer of the card.

Prices 

 

The prices quoted on the Parrini online store’s Portal are resale prices and the quality of the products is guaranteed. The prices and offers on the website do not necessarily reflect the prices in our supermarkets. The pricing of the website is occasionally independent of that of the supermarket and we may decide to make any extra special offers on the website and not in the supermarkets and vice versa. 

Whilst every care is taken to ensure correct pricing online, including but not limited to updating pricing daily, the actual amount charged upon delivery might be different from the one shown online especially due to stock price fluctuations upon which we have no control. We only charge for products delivered. All quote prices are VAT inclusive.

The offers that are advertised on the Parrini leaflet are only applicable during the duration of the stipulated dates on the leaflet. When placing an order it is important to choose a delivery date that falls within the dates of the leaflet otherwise the offers would have expired and will be charged at a normal price. The offers are time-bound and update automatically on the system, therefore our members of staff do not have access and are not able to amend the prices. 

Weighted Items

 

The exact weight for certain sold products like meat, delicatessen items, fruit, and vegetables are extremely difficult to match exactly as per the order received. While we will try to obtain the nearest weight possible as per customers’ orders we, however, retain the right to charge for the exact weight made out and delivered.

Quality

 

If for any reason customers are not satisfied with the quality of the products delivered please return the goods to Parrini Supermarket at the address quoted on the contact page for full credit. 

Kindly produce your delivery receipt as proof of purchase.

Delivery

 

Delivery service is available to all customers ordering via our website. All orders are concluded in English. 

Deliveries are done in all locations in Malta and Gozo (Comino not included). 

Please note that all the products will be delivered to you in temperature-controlled delivery vans to make sure that the products arrive at your premises fresh.   

Kindly note that a delivery and service charge of €5 will apply to the order placed below €75.00. 

This charge applies to all localities.  

A €5 charge applies to all deliveries which are not on the Ground floor and do not have a lift in the building. 

The minimum order that a user can place is that of €20.00.

Deliveries will be carried out from Monday to Sunday (Public Holidays Included) between 8:00 am to 11:59 pm with the exception of Good Friday, Christmas Day, and New Year’s Day. 

Deliveries will be done according to the timeslot chosen by the customer. Timeslots are available on a first-come-first-serve basis.   

Should you have any queries relating to our delivery system or any of the above-listed conditions please do not hesitate to contact us via e-mail at info@Parrini.com.mt.  

Please note that there is a purchasing limit of 20 packets per water brand per order.

Website Stock Management

 

We do our best to ensure that our stock is managed and maintained so that the website is up to date, however, some stock levels will not be a true representative of the stock available.    

When you place your order, we will ask if you would like us to substitute an alternative similar product if your chosen products are not in stock at the time, we dispatch your order. If you do and when you receive your order, you are still not happy with the substitution, please let us know as soon as you can so that we may handle this in accordance with these terms and conditions.

Returns

 

If the client wishes to return any item purchased for whatever reason, he/she may do so by returning the goods at our outlet Parrini Supermarket with the receipt. From there onwards, the shop return policy will take place, hence by a credit note. Parrini Ltd’s Return Policy differs from product to product. This is due to the wide range of items that are in stock. Return Policies for fresh products differ from those of the condiments. For items to be returned to Parrini Supermarket Ltd they have to be in their original form, with all original labels and seals attached and intact. 

Parrini Supermarket Ltd will not accept any perishable products after 3 days of the purchase date and if they are not kept at their respective optimum temperature. Other Products can be returned within 15 days in their original form. 

If an item is faulty then we will meet our legal obligations which will be of providing credit, provided that the item is returned within a reasonable time with proof of purchase. 

Credit will be deducted on your next online order, or in the case of in-store shopping you are kindly asked to visit the customer care desk for a refund. Receipt must be presented for Credit Notes to be given and redeemed. 

Loyalty Points

Kindly note that during the Sale period outlets within the scheme have the right to give the value of the product with the Original Price Value should the client choose to redeem the vouchers during a sale period. 

Loyalty Scheme Products

 

Please note that whilst most products within the Parrini website are eligible for the loyalty scheme, there are unfortunately some minimal-profit products that are not eligible for the scheme. 

Loyalty points that are visible in the shopping online cart can vary from the ones received in the final bill due to changes in products. These products are mainly cigarettes, alcohol, Bread, Fruit and veg, Local Milk products, and mobile/telephone cards.

Website Maintenance

 

There might be certain periods when parts or all websites may not be available due to maintenance work. Pre-advance notice will be given to customers through the Site. Should a customer have any difficulty in the use of the website please contact us via e-mail at office@parrinidistribution.com. It could result, in that sometimes the site or part thereof may not be available to circumstances beyond our control. We apologize for any inconvenience this could cause.  

Parrini, in conjunction with its IT service provider, has ensured that all appropriate security measures possible have been implemented on this Site. Payments via Credit Cards are made through a highly secure payment gateway approved by the local banks.

Copyright

 

Designing, coding, text, and images of the respective domain names www.parrinidistribution.com and www.parrinidistribution.com are prohibited and cannot be used for any publication or any other resource unless prior written approval is provided by the Management. 

Promotions & Offers

 

Parrini reserves the right to launch competitions, offers, and/or promotions that may be applicable exclusively online at any given time.